Cuba Explorer’s Terms and Conditions constitute a traveler’s Bill of Rights. We strive for clarity, aim to protect our travelers, and ensure you receive promised services. Visitor health, ease, comfort, enjoyment, and safety is our ethos.
Cuba Explorer is licensed by the Office of Foreign Assets Control (OFAC) under section 31 CFR §515.572(a)(1) to send Americans to Cuba legally.
Our new Terms and Conditions are effective June 22, 2020
. Click here for travelers who made arrangements before this date with Cuba Explorer
Payments are processed by Zunzun Education Services, our parent company.
Tour deposit. After registering for a tour and paying a deposit, you have a 48-hour grace period to cancel your tour registration. If you cancel within 48 hours, your deposit is returned in full.
Final travel payment is due 30 days before departure.
Notice of cancellation must be received by email, electronic messaging, or telephone.
Cancel for any reason up to 15 days before departure. All of your payments to us will be fully refunded if you stay in a hotel. (Private home cancellations require 30 days’ notice.)
Cancellation 14 days before departure. All payments advanced to us will be held in trust for future travel. You can transfer your credits to family or friends at full value.
Refunds and credits are not extended to participants who don’t show up, arrive late for a tour, depart early, or miss air flights. Please consider trip cancellation and interruption insurance.
Shared rooms and cancellation. If you cancel your tour and were sharing a room with another tour participant who proceeds with travel, the cost of a single room supplement will be deducted from your refund.
Travel insurance covers most things that can go wrong before or during your trip. Don’t let illness, injury, or work issues result in financial loss. We strongly encourage you to purchase insurance to protect your travel investment
Tours are canceled if natural disasters, global economic instability, USA military, economic, or political aggression against the destination country, pandemics, or acts of God prevent travel. These types of awful events are known as “force majeure.” All money you’ve paid to us for services is credited-in-full for future travel. We cannot refund air tickets. These examples are often refundable when you purchase separate travel “cancelation for any reason” insurance coverage.
Some times, we reduce public tour prices in an attempt to rescue prepaid rooms and services. If a public tour price is decreased, a traveler who paid a higher cost will not be reimbursed for the difference.
Cuba has social and economic features due to the US blockade of the island, which may not appeal to you, including weather, food, water, local customs, combined with an aging infrastructure. Island living standards, conditions, services, and accommodations are much lower than the United States. We cannot be held accountable or liable for these differences.
Our services comprise and include everything listed in the tour package you purchased. We reserve the right to replace itinerary activities and substitute accommodations mentioned in your itinerary with similar activities and accommodations as things often change in Cuba.
Tour participants must obey the laws of Cuba. Failure to do so relieves us of all obligations to the traveler. Travelers denied entry into Cuba can hold no claim against us. Services will be denied to participants whose conduct and behavior, before or during travel, impedes the safe, enjoyable course of a tour. We have a zero-tolerance policy against threatening, harassing or shaming tour participants based on race, ethnicity, national origin, sexual orientation, gender, gender identity, religion, age, and disability. These policies follow the constitutional and social norms of Cuba.
We are eager to discuss any concerns you may have about our terms and conditions. Click here to contact us